特定商取引法に基づく表記 Terms and Conditions

Company Name

FINAL HEAVEN LLC

Sales Manager

Jamel Lopes-Hurt

Address

2-19-1 Heiwadai, Nerima-ku, Tokyo-To, Japan, 179-0083

Telephone Number

03-6824-5817

URL

https://fnlhvn.com

Payment Methods

Credit Card (American Express、JCB、VISA) 

PayPal 

Smart Phone Payments* (PayPay、Rakuten Pay、AmazonPay、Mercari Pay、LINEPay、Google Pay) 

Convenience Store Payment*

Cash On Delivery*, Cash payment at Shows/Exhibitions*

("*" indicates Japan only services)

Other Fees

Service fees from your bank or Credit Card company

Taxes and or Tariffs levied by your country upon shipment are the responsibility of the buyer.

Product Shipment

Shipping times vary depending on the product, so if you are in a hurry, please inquire about the delivery period before ordering.

If the product is in stock at our Tokyo office, it will be shipped within 3 to 5 days.

If you are in a hurry, please also contact us to check stock availability.

Direct Product Pickup

We do not accept customer visits to our location. If interested in picking up parts in person, please attend shows or exhibitions Final Heaven attends and notify us in advance.

Shipping Methods

Japan: Yamato/Sagawa/Seino(large items) shipping collect only

International: FedEx

Returns / Defective Products

Returns 
Our policy lasts 14 days from receipt of goods. If 14 days have gone by since receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you were sent the wrong part, you will be refunded in full. If you ordered the incorrect part, we can process an exchange or offer store credit. Postage fees will not be refunded.

Custom order / Made to order goods cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping
To return your product, please email us to receive the address to send the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.